Refund & Return Policy

At TRSigns (Tricia's Reclaimed Signs), we take pride in the quality of our products and craftsmanship. Because our products are custom-made, personalized, or printed specifically for each customer, all sales are generally final, and we do not accept returns or exchanges for changes of mind or customer ordering errors.

However, we stand behind our work and are committed to making things right if there is an issue with your order.

Returns & Exchanges

Due to the customized nature of our products, we do not accept returns or exchanges for changes of mind, incorrect selections made by the customer, or products that are no longer needed.

If your order arrives defective, damaged, or incorrect due to an error on our part, we will work with you to resolve the issue.

Damages & Issues

Please inspect your order upon delivery or pickup.

If you receive a defective, damaged, or incorrect product, please contact us at hello@t-r-signs.com, preferably within 5 business days of receiving your order.

Please include your order number, a description of the issue, and photographs of the affected product when possible.

We will review the issue and determine an appropriate resolution. Reporting issues promptly helps us resolve them efficiently, but does not limit any rights provided by applicable law.

Our Quality Guarantee

Your satisfaction with the quality of our workmanship is important to us.

If an issue results from a printing or production error on our part, we will work to make it right. Depending on the circumstances, this may include correcting the issue, replacing the affected product, or issuing a partial or full refund.

We evaluate each situation individually and strive to provide a fair and timely resolution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not entered production may be eligible for a full or partial refund, depending on any work completed or nonrecoverable costs already incurred and disclosed.

Once production has begun, orders generally cannot be canceled or refunded due to their customized nature.

Any cancellation or refund rights required by applicable law will be honored.

Refunds

If a refund is approved, we will notify you and issue the refund to your original payment method.

Approved refunds are generally processed within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.

Refunds required by law will be processed within the applicable timeframe.

If more than 15 business days have passed since your approved refund was processed and you have not received it, please contact us.

Contact Us

For questions regarding returns, refunds, or issues with your order, please contact us at:

TRSigns | Tricia's Reclaimed Signs

Email: hello@t-r-signs.com

We appreciate your business and the opportunity to bring your vision to life.

Your Vision, Our Craftsmanship.